Notes from the workbench.
Practical essays on voice AI, agent behavior and building production systems.
Why voice agents fail at turn-takingMost voice agents don't fail at understanding — they fail at knowing when to speak. A look at endpointing, barge-in, and the awkward silence problem.2 min ↗Twenty milliseconds: the unit that shapes realtime audioEverything in a realtime voice pipeline happens in 20ms frames. Understanding that one number explains most of the architecture around it.2 min ↗Designing prompts for outbound conversationsOutbound calls invert the usual agent contract: the agent wants something and the human didn't ask for the call. That changes how you write the prompt.2 min ↗What is Amazon Connect?A plain explanation of Amazon Connect: what it does, the handful of words you need to know, and the two places a custom AI voice agent can plug in. Background reading for the KVS build write-up.6 min ↗